🤖 Automating Responses Across Platforms.

In today’s fast-paced world, customers expect instant responses. Whether they’re texting your business number or messaging on WhatsApp, timely replies make all the difference. With SMSLeopard and ChatSasa, you can set up smart automated responses across both platforms—ensuring no inquiry goes unanswered.

⚙️ Why Automate?

Automation helps you:

• Respond instantly, even outside business hours

• Reduce agent workload

• Maintain consistency across channels

• Improve customer experience and trust

Whether you’re confirming orders, answering FAQs, or sending appointment reminders, automation keeps your communication flowing 24/7.

📲 Types of Automated Responses

1. Welcome Messages

Greet customers when they first message you.

• SMS: “Thanks for reaching out! We’ll get back to you shortly.”

• WhatsApp (via ChatSasa): “👋 Hi there! How can we assist you today?”

2. Business Hours Replies

Let customers know when you’re offline.

• “We’re currently closed but will reply during business hours (8am–5pm).”

3. FAQs and Keyword Triggers

Respond to common questions using keywords.

• Customer: “What’s your delivery fee?”

• Automated reply: “Our delivery fee is KSh 200 within Nairobi.”

4. Follow-Up Messages

Send reminders or confirmations automatically:

• Appointment confirmations

• Payment reminders

• Survey requests post-purchase

5. Drip Campaigns

Use both SMS and WhatsApp to guide leads through a series of automated, timed messages.

🛠️ How to Set Up Automation

🔹 On SMSLeopard:

1. Go to your dashboard

2. Navigate to Automation > Auto-Replies

3. Set trigger keywords and corresponding responses

4. Define timing (immediate, delay, scheduled)

🔹 On ChatSasa:

1. Log in to your ChatSasa dashboard

2. Head to Settings > Automations

3. Choose your trigger (new chat, keyword, time)

4. Write the auto-reply and assign it to your WhatsApp number

🔍 Best Practices

• Keep replies short and clear

• Use dynamic fields to personalize (e.g., {FirstName})

• Regularly update messages based on trends and customer feedback

• Combine SMS + WhatsApp: Start on SMS, follow up with richer content via WhatsApp

💡 Real-Life Example

Use Case: A clinic uses SMSLeopard to confirm appointments and ChatSasa to send check-up reminders with Google Maps directions via WhatsApp.

Outcome:

• 70% reduction in no-shows

• Improved patient satisfaction

🚀 Stay Always-On With Automation

Smart automation bridges the gap between customer expectations and human capacity. With SMSLeopard and ChatSasa working together, your business becomes responsive, efficient, and customer-friendly—no matter the time of day.

👉 Ready to automate your communication? Start now at www.smsleopard.com.