Customer Feedback & Surveys
Turn surveys into a real two-way customer feedback loop.
Create SMS surveys, send them to the right segments, track progress, trigger reminders, and review analytics and exports from one workflow tied back to your customer profiles.
Survey Campaign
Customer satisfaction survey
Audience
Question
How likely are you to recommend us?
Responses
2,797
Completion
32%
Reminder
Tomorrow, 10:00 AM
Why teams use this
Target the right audience, track responses, send reminders, and turn feedback into something your team can act on.
Survey Capabilities
Everything you need to run a survey from build to download.
SMSLeopard surveys are more than a send button. They support the full cycle of creating a survey, sending it to the right participants, reminding non-responders, reviewing responses, and exporting results.
Flexible question types
Build surveys with single choice, multiple choice, multiple select, free text, numerical, email, and date questions.
Logic and routing
Control the next question based on the answer given so each respondent sees a more relevant path through the survey.
Sends, reminders, and participant tracking
Send survey invitations, remind non-responders, and monitor who has been queued, delivered, started, completed, or opted out.
Analytics and exports
Review response summaries, inspect respondents, download results, and export response data for deeper analysis.
Business Uses
Useful for customer feedback, better segmentation, and triggered follow-up.
Survey responses should improve how you understand customers, and survey sends can be triggered automatically after the moments that matter most.
Satisfaction and NPS
Measure how customers feel after a purchase, delivery, or service interaction.
Triggered post-payment feedback
Automatically send a survey after a payment, delivery, or completed service interaction so feedback arrives in the right moment.
Market and product insight
Capture preferences, test ideas, and validate business decisions with mobile-first survey campaigns.
Lead and audience understanding
Use survey responses to enrich customer profiles so future campaigns and service messages stay relevant.
Related Pages
Use surveys as part of a broader customer messaging system.
Surveys become more useful when they connect to customer profiles, triggered workflows, and the campaigns that came before them.
Contacts Management
Target the right participants and keep survey responses connected to useful customer profile context.
Developer Integrations
Trigger surveys after payments, deliveries, service interactions, and other business events.
Personalized Broadcasts
Use what you learn from survey responses to improve the next outbound campaign.
Bulk SMS
See how SMS supports survey invites, reminders, and high-reach customer feedback programs.