🤝 Community and Support: Getting Help When You Need It.
July 12, 2025
written by Maingi
At SMSLeopard and ChatSasa, we understand that even the best tools need a strong support system behind them. Whether you’re launching your first SMS campaign or setting up chatbot automation, you’re never alone. Our growing community and multi-channel support services ensure that help is always just a click away.
🌐 Access to a Knowledge-Rich Help Center
Our Help Center is your first stop for clear, step-by-step guides on using both SMSLeopard and ChatSasa. With articles covering everything from campaign creation to analytics and chatbot setup, you can quickly find answers and learn at your own pace.
Topics covered include:
How to send your first bulk SMS campaign
Setting up surveys and scheduled messages
Integrating WhatsApp Business
Managing conversations in ChatSasa
🎥 Video Tutorials and Webinars
Prefer learning visually? Our YouTube tutorials and live webinars walk you through essential features and advanced strategies. These sessions are ideal for onboarding teams or refreshing your own skills.
Weekly live demos with Q&A
Pre-recorded tutorials on campaign automation and analytics
🗣️ 24/7 Customer Support via Chat and Email
Our dedicated support team is available around the clock to assist you with technical issues, feature questions, or platform guidance.
Support channels:
Live chat via ChatSasa on our website
Email support at support@smsleopard.com
WhatsApp Business Chat for urgent issues
💬 User Community Forums
Connect with other SMSLeopard and ChatSasa users to:
Share best practices
Ask how-to questions
Get feedback from peers
Join our active community on Facebook and LinkedIn or browse discussions in our in-app forum.
🚀 Personalized Onboarding and Training
New to the platform? We offer free onboarding sessions for all new users. Our onboarding experts walk you through:
Account setup
Feature walkthrough
First campaign or chatbot configuration
You can schedule a personalized session at your convenience via our Calendly link on the website.
🔑 Why Community and Support Matter
Whether you're a solo entrepreneur or part of a large organization, effective support empowers you to:
Troubleshoot quickly
Make the most of platform features
Stay ahead of messaging trends
With SMSLeopard and ChatSasa, you have access to a support ecosystem that evolves with your business needs.
🙌 Get the Help You Need—When You Need It
From knowledge bases to expert-led onboarding, you have all the resources you need to thrive with SMSLeopard and ChatSasa.
👉 Visit www.smsleopard.com and explore our Support section to get started.