How to Launch Your First ChatSasa Bot in Under 30 Minutes.

Introduction: From Conversations to Conversions

In today’s fast-paced digital Kenya, customers expect instant responses. Whether they’re asking about your products, delivery timelines, or payment options, delays can cost you leads — and revenue.

That’s where ChatSasa, SMSLeopard’s intelligent chat automation tool, comes in. It enables you to automate conversations, answer FAQs, qualify leads, and even escalate complex issues to human agents — all in real time.

And the best part? You can set up your first ChatSasa bot in under 30 minutes — no coding required.

This guide walks you through creating, customizing, and activating your first chatbot for your business using SMSLeopard’s ChatSasa platform.

Step 1: Log in to Your SMSLeopard Account

Start by visiting www.smsleopard.com and logging into your account.

If you’re new, sign up for free — it only takes a minute. Once logged in, navigate to the ChatSasa section on your dashboard.

Tip: You can access ChatSasa from both desktop and mobile views, making setup convenient wherever you are.

Step 2: Create a New Bot

Click on “Create New Bot.” You’ll be prompted to:

• Name your bot (e.g., “Leopard Assistant”)

• Choose a channel — WhatsApp, Website Chat Widget, or Facebook Messenger.

• Define your goal — lead capture, support automation, product inquiries, etc.

ChatSasa provides ready-made templates for common business needs like: ✅ E-commerce product assistance ✅ Customer support bots ✅ Booking and appointment flows ✅ SACCO or financial inquiry flows

Select a template or build from scratch.

Step 3: Build the Conversation Flow

ChatSasa uses a visual flow builder, meaning you can drag and drop messages, buttons, and actions.

Here’s how to build your first automated flow:

1. Welcome Message: “Hi, welcome to [Your Business Name]! How can I help you today?”

2. Quick Replies:

   • Browse Products

   • Check Prices

   • Talk to a Human Agent

3. Logic Paths: Add rules to determine what happens next — for instance:

   • If a user clicks “Browse Products,” show your top 3 categories.

   • If they click “Talk to a Human,” route the conversation to a live agent.

Pro Tip: Use friendly tone and emojis to make your bot feel human and engaging.

Step 4: Customize Your Bot

Your bot should match your brand personality. ChatSasa lets you customize:

• Bot name and avatar

• Brand colors for chat bubbles

• Welcome and offline messages

• Auto-reply tone (formal, friendly, conversational)

You can even upload your logo or banner for web chat widgets — ensuring every interaction reflects your brand identity.

Step 5: Connect Your Channels

Whether you use WhatsApp Business API, a website chat, or Facebook Messenger — ChatSasa supports multi-channel integration in just a few clicks.

1. WhatsApp Integration:

   • Verify your number via SMSLeopard’s WhatsApp Business integration.

   • Activate your approved WhatsApp Sender ID.

2. Website Chat Widget:

   • Copy and paste the auto-generated JavaScript code into your website’s footer.

   • You now have a live chat widget powered by ChatSasa.

3. Social Media Connection:

   • Link your Facebook Page or Instagram account.

   • Manage all chats in one dashboard.

Step 6: Set Up Notifications and Escalations

Even the smartest bots need a human touch sometimes. ChatSasa lets you define when and how chats escalate:

• Auto-route conversations to a live support agent after a specific keyword or timeout.

• Enable SMS notifications for new chat requests using SMSLeopard integration.

• Assign departments or agents (Sales, Support, Accounts).

Example: “If a customer asks about refunds, transfer to Agent John.”

This ensures your customers always feel heard — never stuck talking to a bot.

Step 7: Test and Launch

Before going live, test your bot to ensure everything flows smoothly. ChatSasa’s preview mode lets you simulate real interactions and catch errors early.

Once satisfied, click “Activate Bot.” Your customers can now chat with your assistant through your chosen channels — 24/7.

Congratulations — your first ChatSasa bot is live!

Step 8: Monitor & Improve

Launching is just the beginning. Use ChatSasa’s analytics dashboard to:

• Track chat volumes and response rates.

• Identify common customer questions.

• Optimize flow steps to improve satisfaction and conversions.

You can even integrate with Google Analytics and CRM tools for deeper insights into engagement and ROI.

Why Choose SMSLeopard + ChatSasa

When it comes to automated business communication in Kenya, no one does it better than SMSLeopard.

Here’s why leading businesses — from SMEs to SACCOs and eCommerce brands — choose SMSLeopard and ChatSasa:

✅ Seamless integration between SMS, WhatsApp, and Web Chat. ✅ Local support and setup guidance from a dedicated Kenyan team. ✅ Affordable pay-as-you-go pricing — with flexible M-PESA, bank, or bundle payments. ✅ Built-in compliance with Kenya’s Data Protection Act (2019) for customer privacy. ✅ AI-powered automation that saves time and boosts engagement.

Final Thoughts

In less than 30 minutes, you can launch a ChatSasa bot that:

• Greets customers instantly

• Answers FAQs automatically

• Captures leads or bookings

• Escalates complex queries to human agents

Automation doesn’t replace human touch — it enhances it. With ChatSasa by SMSLeopard, you can create conversations that convert — while staying efficient, consistent, and customer-focused.

Ready to Get Started?

Set up your first ChatSasa bot today with SMSLeopard — Kenya’s #1 communication platform for businesses that want to grow smarter.

👉 Visit www.smsleopard.com and start automating your customer conversations now.

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