Payment and Billing FAQs: Airtime, Bundles, and Integrations.

Introduction

Managing payments and billing efficiently is crucial for any business leveraging Bulk SMS, WhatsApp, or API-based messaging in Kenya. At SMSLeopard, we understand that smooth transactions mean uninterrupted communication — and that’s why we’ve made payments as simple and flexible as possible.

This guide answers the most common questions about airtime top-ups, message bundles, integrations, and payment options, helping you stay connected without confusion or downtime.

1. What Payment Methods Does SMSLeopard Support?

To make transactions easy for everyone, SMSLeopard supports multiple payment options tailored to Kenyan businesses:

• M-Pesa Paybill: The most popular and convenient way to top up your account.

  • Paybill Number: (Displayed on your SMSLeopard dashboard)

  • Account Number: Your registered SMSLeopard username or account name.

• Bank Transfers: Ideal for corporate clients who prefer direct payments or scheduled deposits.

• Credit/Debit Cards: Secure online card payments through integrated checkout for international clients.

• Airtime Payments: For users in areas with limited mobile money access, SMSLeopard offers airtime top-up options (select networks).

Tip: Always keep a screenshot or confirmation message for faster payment verification.

2. How Do SMS Bundles Work?

SMSLeopard uses a credit-based system, where one credit equals one message to a local Kenyan number.

You can purchase bulk SMS bundles in advance — the more you buy, the cheaper the per-SMS rate.

For example:

Large organizations, SACCOs, NGOs, and agencies often benefit from custom corporate plans — reach out to SMSLeopard support for tailored rates.

3. How to Check Your Balance or Billing History

You can track all your spending directly from the SMSLeopard Dashboard:

• Go to Billing > Payment History to view all transactions.

• See real-time updates on your remaining SMS balance and message logs.

• Export billing reports for reconciliation and accounting purposes.

4. Integrations and Billing Across Platforms

If you use ChatSasa or the SMSLeopard API, all your messages and costs are consolidated under one account for easier tracking.

For API users:

• Each outgoing message deducts credits automatically from your balance.

• You can integrate billing into your internal system for real-time credit monitoring.

• Webhooks and API responses return balance data to help automate top-ups.

For ChatSasa users:

• WhatsApp and Web Chat messages use different rate structures.

• Billing is visible directly in your ChatSasa admin panel, synced with your SMSLeopard account.

5. How Do Refunds and Adjustments Work?

Refunds are processed only for unspent SMS credits or duplicate payments, following verification by our finance team.

To request a refund:

• Send your transaction details to support@smsleopard.com or reach out via Live Chat.

• Allow up to 3 business days for processing.

6. What Happens If I Run Out of SMS Credits?

When your credits are low, SMSLeopard automatically alerts you through:

• Dashboard notifications

• Email reminders

• Optional SMS alerts (for account admins)

You can also enable auto top-up (available for Paybill users) to avoid service interruptions.

7. Can I Get an Invoice or Receipt for My Payment?

Yes! Invoices and receipts are automatically generated within your account.

• Pre-payment invoices: Ideal for companies needing LPOs or internal approvals.

• Post-payment receipts: Issued instantly upon payment confirmation.

• You can download or email them in PDF format for accounting purposes.

8. Can I Manage Payments Across Multiple Accounts?

Yes, if your organization manages multiple brands or branches, SMSLeopard allows linked billing accounts under one master admin.

This helps with:

• Centralized reporting

• Shared payment methods

• Easier allocation of credits across teams

9. Who Do I Contact for Billing Support?

Our dedicated support team is always available to help you resolve billing queries, top-up issues, or account adjustments.

Support Channels:

• support@smsleopard.com

• Live Chat on www.smsleopard.com

• Customer Support Line: +254 xxx xxx xxx

Why Businesses Choose SMSLeopard

From startups to large enterprises, SMSLeopard remains Kenya’s most trusted bulk messaging and automation platform — offering: ✅ Transparent billing and instant top-ups ✅ Real-time delivery reports and analytics ✅ WhatsApp, SMS, and API integrations ✅ Reliable customer support and account management

Whether you’re sending bulk SMS, running WhatsApp campaigns, or powering chat-based customer experiences — SMSLeopard makes payments easy, predictable, and secure.

Conclusion

Understanding your payment and billing options ensures zero downtime, transparent accounting, and better planning for your communication campaigns.

With SMSLeopard, you can focus on what truly matters — engaging your customers — while we handle the rest.