SMS Shortcode
A dedicated shortcode is a unique five-digit code used for two-way SMS messaging where users are able to send in their feedback by directly replying to it.
Use Cases
Enhancing customer relationships
Short codes are a reliable solution to increasing customer response rate regardless of any advertising channel used and can be used for promotions, call back requests, and donations enabling you to build one on one relationships with recipients. Short codes also provide an opt-in option to your customers enabling you to target the right customers hence enabling you to build a loyal and satisfied customer base.
SMS Shortcode Pricing
Network
Cost
Safaricom, Airtel & Equitel
Ksh 17,400 per month each
Telkom
Ksh 10,400 per month
Set Up Fee
Ksh 17,400 one time payment per network