🎨 Customizing ChatSasa to Match Your Brand.
June 21, 2025
written by Maingi
Your website is an extension of your brand—and so should your customer communication be. With ChatSasa, you don’t just get a powerful messaging platform; you also get full control over how your chat widget looks and feels. In just a few clicks, you can align it with your brand identity, creating a seamless customer experience from website to conversation.
🌟 Why Customize ChatSasa?
Consistent branding builds trust. A custom chat interface:
Reinforces your brand colors and tone
Increases customer confidence in engaging
Provides a polished, professional impression
Helps you stand out from competitors using generic tools
🧰 Customization Features in ChatSasa
1. Widget Color & Style
You can choose colors that match your website’s design—primary brand colors, button hover effects, and font options. Make it feel native to your site.
2. Custom Greeting Text
Craft a welcome message that fits your brand tone, whether it’s formal, casual, or playful.
Example:
“👋 Hey there! How can we help you today?”
“Welcome to AfroTrendz! Let’s chat on WhatsApp.”
3. Logo and Display Name
Display your brand logo and company name at the top of the chat widget for instant recognition.
4. Position & Behavior Settings
Place the widget on the bottom-left or bottom-right of your site. Set when it appears:
Immediately upon page load
After a few seconds
After scrolling halfway down
5. Pre-Chat Form
Add fields to collect customer names, emails, or order numbers before the chat begins. Customize the labels and data points to suit your process.
💻 How to Customize ChatSasa
Log in to your ChatSasa Dashboard
Navigate to Settings > Website Widget > Customize
Choose colors, greetings, logo, and behavior settings
Save and copy the new widget code
Paste the updated code into your website
🔍 Pro Tips for Stronger Branding
Use the same tone of voice in chat as in your marketing materials
Match widget colors with your site’s call-to-action buttons
Keep greeting messages concise but friendly
🚀 Deliver a Branded Chat Experience
Customizing your ChatSasa widget enhances brand recall and customer comfort. It’s more than just design—it’s how your customers experience your business. Let them know they’re talking to the real you, right from the first message.
👉 Ready to customize? Log in to ChatSasa and make your widget yours.