Data Security at SMSLeopard: How We Protect Your Business.

Introduction

In today’s digital world, data is one of your most valuable assets — and protecting it is non-negotiable. Whether you’re sending marketing campaigns, customer alerts, or transactional messages, you need assurance that your information and customer data are secure from unauthorized access, leaks, or misuse.

At SMSLeopard, data protection isn’t an afterthought — it’s built into every layer of our platform. We understand the sensitivity of customer communications and operate with strict adherence to Kenya’s Data Protection Act (2019) and international data security best practices.

Here’s how SMSLeopard keeps your messages, data, and reputation safe.

1. End-to-End Encryption

Every SMS or WhatsApp message that passes through the SMSLeopard platform is protected using end-to-end encryption (E2EE).

• Message encryption in transit: Data is encrypted as it moves from your system to ours and then to the mobile network.

• Encryption at rest: Stored data, including message logs, contact lists, and reports, is encrypted in secure databases using modern cryptographic algorithms.

• Transport Layer Security (TLS): All web and API connections are secured via HTTPS (SSL/TLS), ensuring no third party can intercept or read transmitted data.

This means that only you — and your intended recipients — can view your messages, not even SMSLeopard.

2. Strict User Access Controls

We enforce granular access controls so that only authorized personnel can access sensitive data.

• Role-based permissions: You decide who can view reports, manage campaigns, or handle billing.

• Two-factor authentication (2FA): Adds an extra layer of protection to prevent unauthorized logins.

• Session management: Automatic timeouts and login tracking help prevent unauthorized access from idle or shared devices.

For enterprise clients, SMSLeopard also supports multi-user team accounts with audit trails — ensuring accountability across every action taken.

3. Compliance with Kenya’s Data Protection Act (DPA)

The Kenya Data Protection Act (2019) mandates organizations to process personal data responsibly, transparently, and securely.

At SMSLeopard, we comply with the DPA’s principles by ensuring:

• Lawful and transparent data handling: Customer data is never shared, sold, or misused.

• Purpose limitation: We collect and process only what’s necessary to deliver messaging services.

• Data minimization and retention control: We only store essential records for reporting and billing, automatically purging expired data after the retention period.

• Customer consent compliance: We support opt-in and opt-out systems so that you can maintain customer communication preferences in full compliance with the law.

This makes SMSLeopard a fully compliant communication partner for organizations in finance, healthcare, government, retail, and beyond.

4. Secure Infrastructure and Cloud Hosting

Our servers are hosted in ISO 27001-certified data centers, ensuring the highest standards of physical and digital security.

These facilities include:

• 24/7 surveillance and restricted physical access

• Firewalls and intrusion detection systems (IDS)

• Daily backups and disaster recovery protocols

• Load balancing and redundancy to prevent downtime

With this setup, your messages continue to deliver — even in the rare event of a system failure or network outage.

5. Real-Time Monitoring and Threat Detection

SMSLeopard’s technical team continuously monitors platform activity using advanced security analytics and AI-powered detection tools.

This proactive approach allows us to:

• Identify suspicious logins or unusual message traffic

• Detect potential phishing or fraud attempts

• Prevent unauthorized API access

• Stop spam or malicious content before it’s sent

Our real-time response system ensures that security threats are handled before they can cause any impact.

6. Data Privacy in Integrations and APIs

For businesses using the SMSLeopard API to integrate with CRMs, ERPs, or custom apps, data security remains a top priority.

• Secure API keys: Each client receives unique, encrypted tokens to authenticate safely.

• IP whitelisting: Restrict API access to specific IPs to block unwanted connections.

• Detailed logging: Every API call is logged for traceability and accountability.

• GDPR-aligned practices: International clients benefit from SMSLeopard’s adherence to global privacy frameworks.

This ensures your system integrations remain both powerful and secure.

7. Staff Training and Confidentiality

Human error is one of the most common causes of data breaches. SMSLeopard mitigates this through continuous security awareness training for all employees and partners.

• Staff undergo mandatory data privacy and cybersecurity training.

• All employees sign non-disclosure agreements (NDAs).

• Access to sensitive systems is limited to vetted personnel under strict supervision.

We ensure your business data remains confidential at every step.

8. Customer Data Ownership and Control

At SMSLeopard, you own your data — always.

We act only as a secure processor to deliver your messages, while full control over data usage, modification, and deletion remains with you.

• Download or delete your contacts anytime.

• Request data reports or full deletion under DPA provisions.

• Maintain independent backups through API integrations or exports.

Transparency is central to our partnership — we protect your data as if it were our own.

9. How SMSLeopard Helps You Stay Secure

Our goal is to make enterprise-grade security accessible, automatic, and reliable for every business, regardless of size.

Here’s how SMSLeopard keeps you protected daily: ✅ Encrypted communication channels ✅ Data hosting in secure environments ✅ Compliance with national and global data laws ✅ Regular system audits and vulnerability testing ✅ 24/7 monitoring and threat response

With these systems in place, you can focus on engagement — knowing your customers’ data is in safe hands.

Why Businesses Trust SMSLeopard

From banks and SACCOs to healthcare providers, logistics companies, and e-commerce brands, organizations across Kenya trust SMSLeopard because of our commitment to security, reliability, and compliance.

We’re not just a bulk SMS provider — we’re your trusted communication partner, ensuring every message you send is protected, delivered, and impactful.

Conclusion

Data security is not just a feature — it’s the foundation of trust between you and your customers. With SMSLeopard, you can confidently build, automate, and scale your communication knowing that your data is protected by industry-leading systems, compliance frameworks, and a vigilant security culture.

SMSLeopard — Keeping Your Messages and Data Safe at All Times.