Tips from the Support Desk: Common Questions & Fixes with SMSLeopard in Kenya.
August 5, 2025
written by Maingi
1. Why Is My SMS Not Delivering?
Common causes include incorrect phone numbers, unregistered Sender IDs/templates with CAK, carrier filtering, or poor list hygiene. SMSLeopard prevents these problems through clean imports, compliance support, and smart routing through Tier‑1 carriers.
2. SMS Arrived Late — What Went Wrong?
Delays happen due to network congestion or abrupt volume spikes. SMSLeopard uses controlled ramp-ups and local direct carrier routing to ensure consistent, timely delivery.
3. Can I Send 2-Way SMS or Polls?
Yes—SMSLeopard supports two-way messaging including keyword replies and surveys. Replies are captured in real time and can trigger follow-up logic or workflows.
4. How Do I Automatically Sync Contacts from My CRM?
You can integrate SMSLeopard with popular CRM systems using its REST API or Zapier/Make integrations—auto importing contacts, triggers, and custom fields.
5. Why Are Some Messages Flagged or Filtered?
Platforms like CAK and telecoms block messages with spam-like language, links, or unapproved templates. SMSLeopard helps with template design and compliance guidance to avoid this.
6. How Do I View Delivery Reports & Analytics?
The dashboard shows delivery status, bounce reasons, response rates, and campaign A/B comparison. You can quickly identify failed messages and segment performance.
7. How to Clean and Manage Contact Lists Effectively?
Use SMSLeopard’s tools to remove duplicates, stale or unsubscribed numbers. Import consent logs, assist with DND filtering, and auto-update opt-out requests.
8. Why did my scheduled campaign fail to send?
Common errors: sender ID not approved, wrong time zone, transmission volume limits exceeded. SMSLeopard warns you in advance and validates scheduling conditions.
9. Rate Too High or Drop in Delivery Rate?
Make sure you're using verified sender IDs, stagger campaign volumes, and avoid aggressive messaging patterns. SMSLeopard provides compliance and throughput support.
Summary: Quick Troubleshooting Table
Issue | Quick Fix |
Messages not delivering | Re-check contact format, sender approval, list hygiene |
Delays in delivery | Stagger volumes; check for network congestion |
Filtered or blocked content | Use compliant wording and pre-approved templates |
Campaign scheduling errors | Verify sender ID/ template status; check time zone and account limits |
Low engagement or delivery | Improve personalization; remove inactive numbers; run A/B tests |
Failed two‑way flows | Confirm keyword setup; test fallback logic; ensure template approval |
Why Support Teams & Kenyan Businesses Trust SMSLeopard
CAK-approved Sender ID & template assistance
Automated compliance, opt-in/opt-out validation, and data protection
Visual campaign tools and support for two‑way messaging and polls
Real-time analytics & error tracking
Nairobi-based SMS support desk, ready for onboarding and troubleshooting
Pro Tip from Support
"Always begin major campaigns with a low-volume test batch. Check delivery logs, bounce reasons, and spam flags—then scale up with confidence."
Final Thoughts
Delivery issues or compliance holds? From setup to failure diagnosis, SMSLeopard streamlines support and empowers Kenyan businesses to communicate reliably. Whether it’s campaign scheduling, list hygiene, or API triggers—the help desk is there.
Need direct help with an issue or workflow? Reach out via the Support Center in your dashboard or email the Nairobi team—they’re ready to assist.