Common Support Questions Answered (FAQ Roundup).
October 7, 2025
written by Maingi
Introduction
Every great tool comes with questions—and SMSLeopard is no exception. As Kenya’s leading Bulk SMS and Conversational Messaging platform, we work daily with businesses, NGOs, churches, and schools to power communication. Over time, our support team has noticed some recurring queries.
This blog brings together the top 10 support questions and answers—so whether you’re a new user or an advanced marketer, you’ll have quick solutions at your fingertips.
Top 10 SMSLeopard FAQs
1. How do I create an SMSLeopard account?
Simply visit SMSLeopard.com, click Sign Up, and fill in your details. You’ll receive an email confirmation, and you can log in immediately to explore the dashboard.
2. How do I register a Sender ID in Kenya?
Submit your preferred Sender ID via the dashboard.
Provide required documentation (business certificate, KRA PIN, or NPO registration).
Approval timelines: usually 2–5 working days depending on Safaricom, Airtel, and Telkom. Tip: Avoid special characters; stick to 6–11 letters.
3. How do SMS credits work?
1 credit = 1 SMS to 1 recipient.
Credits are deducted only on successful submission.
Bulk purchase discounts available.
Credits do not expire with SMSLeopard.
4. Can I schedule messages?
Yes. The Campaign Scheduler allows you to set date and time in advance—perfect for reminders, festival greetings, or coordinated launches.
5. How do I upload my contacts?
Use Excel (.xlsx) or CSV format.
Ensure phone numbers are in international format (+2547…).
Remove duplicates to avoid double charges.
You can also segment contacts by region, language, or behavior.
6. Does SMSLeopard support WhatsApp messaging?
Yes. Through ChatSasa, you can combine WhatsApp + SMS in one hybrid campaign. This ensures maximum reach across customer preferences.
7. How do I track campaign performance?
Use the Analytics Dashboard to monitor delivery, open, and click-through rates.
Add UTM tags to your links for deeper tracking in Google Analytics.
Download campaign reports for team reviews.
8. What if recipients opt out with STOP messages?
SMSLeopard automatically unsubscribes contacts marked with STOP or equivalent keywords. This ensures compliance with Kenya’s Data Protection Act while maintaining good customer relationships.
9. Can I integrate SMSLeopard with my CRM or website?
Yes. SMSLeopard provides a powerful API that integrates with CRMs like Salesforce, Zoho, and Kenyan-built ERPs. Developers can push events such as sign-ups, purchases, or appointments directly into SMS campaigns.
10. How secure is my SMSLeopard account?
Two-Factor Authentication (2FA) available.
Role-based user permissions to control team access.
Data storage and handling are compliant with the Kenya Data Protection Act (2019).
Why SMSLeopard Is the Best Choice in Kenya
User-friendly platform → Intuitive dashboard with minimal learning curve.
Local expertise → Tailored to Kenya’s telco ecosystem and compliance needs.
Affordable pricing → Cost-effective rates for bulk campaigns.
Multi-channel messaging → SMS + WhatsApp through ChatSasa.
Dedicated support → Quick responses from a local support team.
Conclusion
At SMSLeopard, we believe that support is as important as technology. These FAQs represent the most common queries our Kenyan clients raise, and we’re always ready to guide you further.
Whether you’re just starting out or scaling high-volume campaigns, SMSLeopard ensures you have the right tools, answers, and support every step of the way.
Have a different question? Contact our support team today—or sign up to explore SMSLeopard yourself.